Terms and Conditions

1. Introduction

Welcome to Matjiesfontein Water. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to use the website to engage in any illegal activity, infringe on intellectual property rights, or interfere with the website’s functionality. We reserve the right to terminate access to users who violate these terms.

3. Orders and Payments

When you place an order, you agree to provide accurate and complete information. Orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including:

• Limited stock availability.
• Inaccurate pricing or product information.
• Suspected fraudulent activity.

Payments are processed securely through third-party payment gateways. You agree to pay the full amount for your order, including any applicable taxes and delivery fees, at the time of purchase.

4. Delivery

We aim to deliver your order within the estimated timeframes provided at checkout, but delivery times are not guaranteed and may be affected by factors beyond our control, such as courier delays or incorrect address information. Risk of loss or damage passes to you upon delivery.

5. Returns and Refunds

Under the Consumer Protection Act (CPA), you may return goods within 7 days of delivery if they are defective or not as described, for a refund or replacement, provided the product is unopened and in its original packaging. To initiate a return, contact us at info@matjiesfonteinwater.co.za. Refunds will be processed within 14 days of receiving the returned product, excluding delivery fees. We do not accept returns for change of mind unless required by law.

6. Product Information

We strive to provide accurate product descriptions, pricing, and images. However, we do not warrant that all information is error-free. If a product is not as described, your remedy is limited to a return as outlined in Section 5. Prices are subject to change without notice.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Matjiesfontein Water and protected by South African copyright laws. You may not reproduce, distribute, or use our content without prior written permission.

8. Limitation of Liability

To the extent permitted by law, Matjiesfontein Water shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of profits or data. Our liability is limited to the purchase price of the product in question.

9. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from these terms will be resolved in the courts of South Africa.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated terms will be posted on this page with a revised “Last Updated” date. Your continued use of the website after such changes constitutes acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@matjiesfonteinwater.co.za

Address:

Matjiesfontein Water

23 London Circle
Brackengate Business Park
Eskom Road
Brackenfell
Cape Town
7532